Updated 2/23/2023

Please read our full warranty statement below. If you purchased a longer warranty, that will show up as a line item on the invoice itself. Same warranty policy applies, but the time is extended.

Bullet points of your warranty-

Labor is not covered unless you purchase an extended warranty with labor coverage. PMP will not entertain any labor claims from you or your installers if you did not pay for labor coverage.

Vet your installer well, PMP will not cover any damage from poor installations, improper installs, or undocumented installs.

If your car is tuned, Your warranty is start up only. We will not cover any damage to your engine if your car is on ANY tune. Whatsoever.

We cannot diagnose your installation issues, or any other issue for you. You either need to hire a professional, or have your professional installer articulate the issue properly and be able to explain his/her methodology.

As always, Proof of proper install is required, this means Oil, oil filter, spark plug, and coolant receipts at a bare minimum.

PMP installs heat tabs on every single engine we sell, If they are melted, or missing, the warranty is void and no longer in effect.

Pmp includes a Installation tips tag on every single engine we sell. Failure to follow these industry standard guidelines will result in no warranty coverage.

Pmp dychem marks multiple bolts on engines, if a dychem seal is broken without prior WRITTEN approval, the warranty is void.

Pmp offers full headgasket upgrades, If you do not option new head gaskets to be installed with your used engine purchase, the original headgaskets are not cover under our warranty whatsoever. If you option new headgaskets to be installed, they are covered under our warranty terms.

Pmp installs a new timing belt with every single engine we sell. We offer a full timing kit upgrade that replaces everything timing component wise, we highly reccomend that we service this for you. If you install your own timing kit, and have any timing related issues, we will not warranty them.


PMP AUTO GROUP LIMITED WARRANTY

You have just purchased a used engine/transmission/turbo and we at PMP Auto Group want you to be satisfied with your purchase. This engine/transmission/turbo is guaranteed to be free of defect for (120) days from the date of purchase, which is defined as the date you received the engine/transmission/turbo. If you do not return the engine/transmission/turbo to us within that (120) day period, this Warranty will be void and have no effect.
This Warranty applies only to you (or your customer if you are the Installing dealer), and is not transferable to any third party. This Warranty only applies if the engine is being used for non-commercial purposes.

THIS ENGINE/TRANSMISSION/TURBO IS INTENDED FOR USE IN AN APPLICATION THAT HAD A LIKE ENGINE AS ORIGINAL EQUIPMENT. OTHER INSTALLATIONS VOID ALL WARRANTIES. Engine horsepower-enhancing modifications or racing and high performance applications void warranty. This means ANY modification for the purpose of creating more horsepower voids this warranty. Examples of modifications that void your warranty- Intakes, Tunes, headers, Larger turbos, Larger Injectors, etc etc etc. This warranty does not cover any incidental and consequential charges including those incurred by overnight lodging, towing, shipping, loss of time, meals, rentals, labor or replacement vehicle. In case of possible engine defect, contact us and we will schedule the vehicle Or It's engine into our shop for inspection. Transportation to our shop is your responsibility. In some cases, we may elect to have possible defects inspected and/or repaired by a qualified repair facility of our choice. If the engine is found to be defective, we will repair, provide another engine, or issue a full refund not to exceed the retail price you paid for the engine. All other repairs will be done at our going shop rate. This is the only guarantee on the engine. No verbal or implied guarantees are honored. All guarantees are void if failure is caused by faulty installation by you or a third party, low fluid levels, abuse, overheating, or faulty electrical or computer devices.

PMP AUTO GROUP Cancellation & Return Policy

All orders past 48 hours cannot be canceled for any reason.

Engines- Engines are not returnable for any reason, If there is a defect with the unit please refer to our warranty.

Transmissions- All turbocharged transmissions are Not Returnable- I.E. The transmission was Original Equipment in a turbocharged car. All others are returnable for 15 days & a 10% restocking Fee.

Turbos- All used turbo's are Not Returnable

Electronics- All electronics are Not returnable

Body Parts- Are Not Returnable

All others- At the sole discretion of Pmp Auto Group, other items can be returned for Store credit-

Pmp Auto Specialties Freight FAQ

Q: My parts are being shipped via freight… How does this work?

A: This means your part is too big or heavy for traditional UPS/FEDEX deliveries so we use LTL (Less than truckload) Freight carriers to ship our big or heavy stuff.

Q: What does this cost?

A: Rates vary greatly based on location and services needed

Q: What Freight companies do you use?

A: We primarily use R&L, YRC, ABF, and WARD

Q: How long does this take?

A: Freight companies operate independently of PMP, when we finish palletizing your item, we make a BOL (bill of lading) once we have done that the freight company is notified that your pallet is ready for pick up. At that point the freight company schedules it in for pick up. This might be the same day, this might be the next day… It might be 3 days from when we made our BOL. We have absolutely no control over this process, and cannot select a company that does give us control over this process since it does not exist for LTL Freight

Q: Ok, but how long *should* it take

A: 3-10 business days

Q: Do you offer expedited service

A: No

Q: Do you offer guaranteed service

A: No

Q: Can this be shipped to my house?

A: Yes, residential delivery with Liftgate service is available. It is the most expensive freight option out there.

Q: How will my parts come?

A: On a pallet, bolted or strapped down, secured, with black plastic wrap around it

Q: What do I do if my item looks damaged, or I think it's damaged?

A: Refuse it.

Q: My item is taking forever to get to me, what should I do?

A: Email me at [email protected] or Text me at 610-577-5594 and alert me to the issue. I can escalate the issue up to our account manager and attempt to fix the issue.

Q: If we don't want to use freight, what can we do?

A: you are more than welcome to pick it up, or have it picked up. Anything picked up is subject to PA sales tax

Q: Freight seems like it sucks?

A: It does, it's so bad that we have had to put two warnings on your invoice, and then make this FAQ so we can help everyone understand that timing delays due to freight are not us, and we cannot change it, even if we wanted to. We are just trying to be as transparent as possible about this process, as it's stressful for us to explain this as frequently as we have had too.

Q: Anything else we should know?

A: Freight is unpredictable, and can be very fast. Or very slow. Overall once the freight is picked up, it can be tracked VIA a pro number that the freight carrier gives us. We can also give this to you if you want, just message us for it.